1. Establish backups for people who are in training to maintain productivity, temporary staff, or a colleague who is cross-trained in the user’s work. It is difficult to focus on training when you know your work is piling up!
2. Utilize multiple training tools, because everyone learns differently supplement classroom training with computer-based training (CBT), web training, workbooks, etc.
3. Trainers LOVE lists of questions! Make the most out of the time spent training, have participants do some pre-work before class, so that they come to class with questions. Also, have the administrative tasks taken care of prior to training (logins, passwords, etc.)