News | GE News

IMPORTANT PRODUCT NOTICE: Rx Refill Patient Matching Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We strive to automate routine tasks to alleviate the manual administrative effort required to manage patients.  With that goal in mind, we created logic in Centricity Practice Solution (CPS) and Centricity EMR (CEMR) to reduce the number of unmatched patients requiring manual reconciliation when processing electronic refill requests.  We are sending this notice to inform you of an issue recently discovered with the patient matching algorithm used when processing electronic prescription refill requests.  This issue was introduced during the CPS 12.2 and CEMR 9.10 release and all subsequent releases.

If your organization manages multiple patient charts for a single patient across multiple Locations of Care, then this issue may affect your organization.  If your organization does not manage multiple patient charts for a single patient across multiple Locations of Care, this will not affect your organization.

Log in to the Customer Portal and read the communication for more information.

REMINDER: Customer State of the Union Address on July 26, 2018

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Chad Dodd, Vice President and General Manager, Ambulatory Care Management, would like to remind you about a special Customer State of the Union webinar on Thursday, July 26, 2018, where you can learn more about how our next chapter as a company will help you continue to elevate your performance and prepare for the future.

Log in to the Customer Portal and read his communication for more information and to register for the webinar.

Centricity Payer Connect Video

Centricity Payer Connect enables payers and providers to collaborate in the new value-based payment world by facilitating the exchange of clinical information and providing care gap and HCC risk adjustment information embedded into your workflow at the point of care.  The solution is designed to help optimize revenue and reduce costs for those participating in a wide range of plans. Using Centricity Payer Connect can help you to:

  • Close chronic condition gaps and gaps in care
  • Reduce or eliminate payer requests for manual chart review
  • Reduce operational and care costs
  • Improve clinical and financial outcomes

And best of all, it’s available to you at no charge!  Watch this short video and contact [email protected] for more information or to enroll your practice.  We are actively recruiting payers into the program.  If your payers are not on the list, let us know and we will reach out and contact them.

http://landing1.gehealthcare.com/centricity-payer-connect-video.html

New Spring and Summer Webinar Series

The Ambulatory Care Management business is continuing to invest in your success.  Following feedback from our customers, our team has initiated another webinar program to help you increase provider efficiency, enhance care quality, and strengthen financial performance as well as successfully transition to the ONC 2015 edition.

Log in to the Customer Portal, navigate to the Centricity Customer Communication chatter group, and read the communication from Chad Dodd, VP and GM, Ambulatory Care Management, to learn more about the webinar series, or click here to register.

Committed to Your Success

Last month, we announced that we are entering into the next chapter of our transformation. The ambulatory care management business of GE Healthcare is being acquired by Veritas Capital – a leading private equity firm with a strong investment track record of strategically transforming leading companies in the healthcare information technology space.

Log in to the Customer Portal and read the communication from Chad Dodd, VP and GM, Ambulatory Care Management, to learn more about our transformation and our commitment to your success.

Come join us in the Value Based Care Research & Usability Lab at C-LIVE!

These are one-on-one 30 minute sessions designed to share work in progress and get feedback from you. Help us design our future. Look at our offerings below and click the link to reserve your spot.

Project Northstar: Exploring Patient Self-Registration

What are your clinic’s needs in a patient-driven registration workflow? Come help us understand what the pain points are from both the patient and clinic view point.

Who should sign up: Practice Management Staff, Patients

Sign up here: https://slotted.co/1vqdbga8

 

Test Out the Project Northstar Full Registration Workflow

Full Registration usability testing.  In this session we will be testing the design and flow for full patient registration to give users the opportunity to provide feedback in order to shape the future development of the product.

Who should sign up: Anyone directly involved in full patient registration.

Sign up here: https://slotted.co/n06mp5in

 

Finalizing Registration Details: the Pleasure and Pain Points

In this session we will be exploring the what works well and what are the pain points in Centricity’s Registration process today.

We will be looking in particular at Insurance management, document and photo collection, and editing information will be areas for exploration.

Who should sign up: Anyone involved in the registration process

Sign up here: https://slotted.co/y1zsd240

 

Payer Connect: Problem Reconciliation

Come help us refine the problem reconciliation workflow within Payer Connect.

Who should sign up: Clinicians, Billers, Practice Management Staff

Sign up here: https://slotted.co/ifb33ys1

 

Break EMR Walls and Go Mobile

Come help us create the future of patient care. Break the binds to the EMR.  Anywhere, anytime, on any device.

We’d like to show you some ideas in our treasure box and get your thoughts and ideas. Bring your dreams – we are imagining the future – Today.

Who should sign up: Doctors, Nurses, Specialists, MAs, post-care, follow up – anyone interfacing with patient on care

Sign up here: ttps://slotted.co/er5mx6v5

 

Project Northstar Physician Encounter Simplified

Come help us create the future of an encounter workflow. Test out a concept and give us feedback on the global navigation and user experience.

Who should sign up: Clinician, Nurse Practitioners

Sign up here: https://slotted.co/phj4lz0

 

Project Northstar Orders: Hot Off the Press

Help us meet certification for the new features in Northstar Orders. You’ll have tasks to complete using the real code and get to be one of our first customers

Who should sign up: Providers and Clinical Support Staff – anyone who creates and manages orders.

Sign up here: https://slotted.co/ohxj1xut

 

Improve Care Coordination with Hospital Connect

Care coordination across delivery settings has always been challenging for the healthcare system. Until now. Hospital Connect provides real-time access to clinical data from thousands of acute and ambulatory healthcare organizations via a single interface to the cloud. Come see how Hospital Connect works; help us improve it to meet your needs, improve patient care and increase provider efficiency.

Who should sign up: Providers and Clinical, and Non-Clinical Support Staff — anyone doing chart prep.

Sign up here: https://slotted.co/nvkl65yq

 

Workforce Management: Making overtime and attendance visible and actionable

Does your organization struggle with overtime costs? Do your staffers need to see which staff is on the floor while away from the office? Test out working prototypes that make overtime and attendance both visible and actionable. Or help us create new solutions by participating in a hands-on business origami session to visualize one of your complex staffing or payroll workflows.

Who should sign up:

  • Individuals who look for opportunities to reduce overtime costs
  • Individuals who monitor daily staffing and attendance
  • People who train these individuals
  • Anyone who likes to optimize staffing and payroll workflows

Sign up here: https://slotted.co/j7ckjcre

Customize Your CHUG at Centricity LIVE Experience with Agenda Builder

With more than 150 educational sessions, product roadmap presentations, and panel discussions, the CHUG at Centricity LIVE Agenda Builder can help you maximize your CHUG at Centricity LIVE experience.

Building your agenda is easy:

  • 1. Register for CHUG at Centricity LIVE
  • 2. Log into the Registration site
  • 3. Click “My Registration” dropdrown
  • 4. Select “ECS agenda catalog”
  • 5. Personalize your agenda

If you’re registered already, you can access the Agenda Builder by entering in your Confirmation Code and Email Address.

We’re adding new sessions almost every day! Click here to see the latest.

See you in Las Vegas!

CHUG at Centricity LIVE 2018: Keynote Day 2 Announced

Thursday, May 17, 2018, 10:15 AM – Collaboration Zone Keynote

CHUG at Centricity LIVE 2018 is honored to announce a special Keynote Session in the Collaboration Zone focused on exploring the power of the Mind, Body & Soul. Please join us for this amazing session full of inspirational stories, health & nutrition tips.

You will have the exciting opportunity to hear the music of Country star Chris Shrader and experience first-hand the healing powers of Musicians On Call.

Chris Snyder will share his motivational and endurance experience as the director of coaching education for the United States Olympic Committee. In his current role, Snyder focuses on supporting the USOC sport performance department and Team USA coaches.

Stay tuned to the CHUG Facebook Page for the “big” reveal of the Caesars Palace Chef over the next coming days! You don’t want to miss it!

See you in Las Vegas!

GE CPS CEMR: State of the Union Webinar and the Next Phase of Our Transformation

April 5, 2018

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are very excited to announce that we are entering into the next phase of our transformation. The Value-Based Care division of GE Healthcare is being acquired by Veritas Capital – a leading private equity firm that invests in companies that provide critical products and services, primarily technology and technology-enabled solutions, to customers worldwide. Veritas has a strong investment track record of strategically transforming leading companies in the healthcare information technology space. The transaction is expected to close third quarter this year.

We cannot overstate how positive we believe this development is for our customers. 

Please review this communication from Jon Zimmerman, Vice President and General Manager of Value-Based Care Solutions, to learn more about this important news: Log into the Customer Portal first and then click here to read the communication. Please also join us for an upcoming State of the Union webinar to learn more.

Webinar Details:

Overview

Title: Centricity Practice Solution and Centricity EMR State of the Union

Date: Friday, April 20, 2018

Time: 12:30 PM Eastern Daylight Time

Duration: 1 hour

Click here to register for the webinar.

Veritas Capital to acquire a GE Healthcare unit for $1 billion

General Electric and Veritas Capital, a leading private equity investment firm, announced today that Veritas will buy GE’s revenue-cycle, ambulatory care and workforce management software unit, which includes the value-based care division.

“Our team has significant knowledge and expertise in the healthcare IT space, and by operating as a standalone business under Veritas’ owndership, we now have the opportunity to further revitalize our product portfolio and pursue complementary acquisitions to better serve patients, providers, and payers,” Jon Zimmerman, vice president and general manager of value-based care solutions at GE Healthcare.

The deal is expected to close in the third quarter. For additional details, please click on the following links:

https://www.businesswire.com/news/home/20180402005584/en/Veritas-Capital-Acquire-Revenue-Cycle-Ambulatory-Care-Workforce

https://finance.yahoo.com/news/veritas-capital-acquire-revenue-cycle-160000040.html

https://www.cnbc.com/2018/04/02/veritas-capital-to-acquire-a-ge-healthcare-unit-for-1-billion.html

As soon as the CHUG Board receives any additional information we will be sharing it with you. Please monitor this website, as well as the GE Service Portal, and reach out to your inside sales representatives with questions.

This is an exciting time in healthcare IT, with Veritas standing with us we are confident that Centricity products will now have the support needed to bring us to the next level of healthcare.

Last Chance – 24 Hours to Save up to $200!

Time is running out. Your last chance to save $100 off a Full Conference registration at Centricity LIVE expires in 24 hours!

Looking to SAVE even more? Bring 3+ people from the same organization and save an extra $100*.

Nearly 115 Centricity LIVE 2018 sessions are now posted on-line, and more are being added almost every day. Check back often for updates.

See you in Las Vegas!

Download the Justification Letter

Simplifying Your PCMH 2017 Recognition with Prevalidation

Dear Centricity™ Practice Solution and Centricity EMR Customers:

The National Committee of Quality Assurance (NCQA) Patient Centered Medical Home (PCMH) is a model of operational excellence for primary care practices seeking to increase the quality of care they provide to their patients. Those practices who achieve NCQA PCMH 2017 recognition may also be eligible to receive payment incentives for their status.  GE Healthcare has taken steps to reduce the administrative burden for your practice to achieve recognition for PCMH 2017 from NCQA.

Centricity Practice Solution 12-12.3 and Centricity EMR 9.8-9.12 are PCMH prevalidated by NCQA to receive auto-credit toward NCQA’s PCMH 2017 scoring.

Read this communication from Chad Dodd, General Manager, Ambulatory Practice Solutions, to learn more and to register for our upcoming webinar.

 

Over 100 Sessions Are Now Posted! Register Today!

Choose great content designed for you.

With a Full Conference pass, you can choose from sessions across multiple disciplines to maximize your experience.

Attend Centricity LIVE and choose great content designed for you: product roadmap presentations, panel discussions and hands-on training. Click here to see the latest sessions.

Here’s just a sample of the session titles available for Centricity customers:

  • “Achieving the Healthcare Triple Aim via Digitization”
  • “Analytics – Using Analytics and the Centricity Views, to manage your financials and patient population with data intelligence.”
  • “Artificial Intelligence Forum – Enterprise Imaging”
  • “How Wheaton Franciscan Approached a multi-site Cardio Cath Structured Reporting Implementation”
  • “Avoid Appointment Scheduling Headaches with the Centricity Business Inbound Scheduling Interface “
  • “Avoid Research-Related Billing Mistakes: How Texas Tech is Identifying Research Patients”
  • “Avoiding Prolonged Centricity Business System Outages: Proactive Planning for Disaster Recovery”
  • “Clinical Documentation Improvement/Integrity (CDI): A Necessity in the Value Based Reimbursement Era”
  • “Today’s Vendor Neutral Archive – A robust, patient-centric solution for seamless image and document consolidation and access!”

We’re adding new sessions almost every day! Click here to see the latest.

See you in Las Vegas!

You Still Have Time to Save $100! Register today!

You don’t want to miss the opportunity to save $100 off a Full Conference registration at CHUG at Centricity LIVE. Don’t let this opportunity slip away, you must register before February 27 at midnight to save.

Looking to SAVE even more? Bring 3+ people from the same organization and save an extra $100*.

Over 50 Centricity LIVE 2018 sessions are now posted on-line and more are being added almost every day. Check back often for updates.

See you in Las Vegas!

Download the Justification Letter

Important Product Notice: Transition of Care Documentation and Reporting to CMS for 2018

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We would like to inform you of updates necessary for 2018 Quality Reporting. 

Patches should be implemented to prevent any issue with reporting for 2018.

  
For prior reporting periods, CMS has confirmed that customers do not need to take any action. Read this communication from Chad Dodd for details on the resolution paths:

https://engage.gehealthcare.com/docs/DOC-306927

Only 48 Hours Left to Save $200 on CHUG at Centricity LIVE 2018

48 Hours to Save Up To $300* on Full Registration at CHUG at Centricity LIVE 2018!

Great News… the Early Bird rate for CHUG at Centricity LIVE 2018 has been extended for two extra days and will expire at midnight on January 17!

Register before January 17 and Save $200 off* Full Conference Pricing… pay only $649. Bring 3+ people from the same organization and save an extra $100*… pay only $549.

Don’t leave an opportunity for cost savings behind: Register Now for CHUG at Centricity LIVE 2018. Lock in these discounts within the next 48 hours to save up to $300* off your Full Conference Registration.

We look forward to seeing you in Las Vegas!

The CHUG at Centricity LIVE Team

DATE CHANGE: Technical Webinars

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We regret to inform you that the two technical webinars originally scheduled for Monday, December 4th, and Friday, December 8th, have been rescheduled to December 12th and December 14th, respectively, at 2:30PM ET.  We apologize for any inconvenience that this change may bring you.  Those who are registered for the events have already received a system-generated email with updated invitations for the new dates.

We hope you are taking full advantage of our webinar program to help you increase provider efficiency, enhance care quality, and strengthen financial performance as well as successfully transition to the ONC 2015 edition.  Please click below to register for upcoming webinars. Review this communication to access links to watch past webinars, and visit the “View Past Webinars” page to access PDFs of the decks.

https://engage.gehealthcare.com/docs/DOC-306320

 

State of the Union Webinar on December 13, 2017

Dear Centricity™ Practice Solution and Centricity EMR Customers:

I would like to invite you to attend a special State of the Union webinar on Wednesday, December 13, 2017 where you can experience, first-hand, what Project Northstar means for you in 2018.

Highlights include:

• Live demonstrations of innovations coming from Project Northstar

• Tips on how you can prepare for solutions available 2018

• Insights on how to integrate our new Population Health, Analytics and Care Delivery capabilities

Customer State of the Union
DATE: December 13, 2017
TIME: 2:30PM-3:30PM EDT | 11:30AM-12:30AM PDT
Webinar Registration Link

Please note: This webinar content was also shared with our customers this fall at CHUG 2017 in New Orleans, Louisiana. If you joined us for CHUG, please invite your friends, physicians and colleagues to experience this sneak peek at what’s coming in 2018.

Registration is required to join the event. The audio will be broadcast over the internet. We will record the meeting and post it to the View Past Webinars section of the Service Portal for those who cannot attend live.

We hope you will join us.

New Fall Webinar Series– Increase Provider Efficiency, Enhance Care Quality and Strengthen Financial Performance

New Fall Webinar Series

 

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Value-based care is here, and GE Healthcare would like to be your trusted advisor through these changing times. Our team has designed a robust webinar program to help you increase provider efficiency, enhance care quality, and strengthen financial performance as well as successfully transition to the ONC 2015 edition. Please review this communication from Chad Dodd, General Manager of Ambulatory Practice Solutions, to learn more about this webinar series, and click here to register for these upcoming webinars.

 

https://engage.gehealthcare.com/docs/DOC-300936

 

Introducing Hospital Connect: See How You Can Save Providers an Hour per Day

Join our webinar to learn more

October 12, 2017

Dear Centricity™ Practice Solution and Centricity EMR Customers:

The value of patient care is the single most important factor of success for healthcare organizations transitioning to value-based care. Care coordination across delivery settings is one powerful way for ambulatory practices to increase that value by enhancing care quality, reducing cost of care, and improving patient satisfaction.

However, care coordination has been challenging for the healthcare system. For ambulatory practices, current referral and information flow processes can waste provider and staff time and lack flexibility. Hospitals face the same challenges and also suffer from limited or no access to ambulatory records or detailed care plans, especially after-hours.

As a leader in standards-based interoperability, GE Healthcare has demonstrated that seamless clinical data integration among different providers and healthcare organizations can facilitate care coordination, thereby helping to increase the value of care delivered.

That’s why we are pleased to introduce Hospital Connect. This new solution, a part of Project Northstar, provides real-time access to clinical data from thousands of acute and ambulatory healthcare organizations via a single interface to the cloud. In addition, by integrating selected data into providers’ native workflow, this solution can save an hour per provider per day1 in chart reviews.

Hospital Connect is one of the first products in our new Centricity Healthcare Connections family that is intended to simplify your ability to communicate and collaborate with the greater healthcare community.

Join us for a webinar to learn more.

Webinar Registration

Independently thriving: Save time with Hospital Connect
October 18, 2017
2:30PM-3:30PM EDT | 11:30AM-12:30PM PDT

We’re excited to introduce these innovative connectivity solutions. Learn more about Centricity Healthcare Connections and Hospital Connect in our upcoming press release, in our eBook, and in our webinar next week.

*Source: Seamless Clinical Data Integration eBook. Estimated time savings per provider per day.

Phreesia Webinar: Transforming Patient Intake

Date: Thursday, October 5, 2017 | Time: 1pm ET

Patient intake is a complex process with many moving parts requiring multiple different staff members from within your organization. From assisting patients in the waiting room to verifying insurance eligibility, the broad range of time-consuming tasks involved can seem overwhelming. Automating the intake process streamlines those tasks, making it far easier for healthcare organizations to improve operations and enhance the patient experience.

On Thursday, October 5 at 1 p.m. EST, we invite you to join us for an informative webinar that will cover the Phreesia integration with Centricity Practice Solution, as well as the business needs that the Phreesia platform fulfills.

During this session, we will be joined by a fellow Centricity client who will share why their practice chose to implement a patient intake management solution, the business needs they were looking to address, and how automating the front office has positively impacted their patients and staff.
In this webinar we will discuss:

  • The Phreesia Workflow
  • Key features of the Phreesia Dashboard
  • Phreesia’s integration with GE Centricity Practice Solution and how it can help maximize your investment
  • How Phreesia creates a positive patient experience

Register Now!

Customer State of the Union Address

Dear Centricity Practice Solution and Centricity EMR Cusomters:

Jon Zimmerman, Vice President and General Manager, Value-Based Care Solutions, and Chad Dodd, General Manager, Ambulatory Practice Solutions, would like to invite you to attend our next Customer State of the Union webinar on Friday, September 29, 2017.

Read this invitation to learn more and to register.

By FRIDAY JUNE, 23RD Responses needed for KLAS!

Responses are needed for KLAS Interoperability Questionnaire by Friday, June 23rd

Dear Centricity Practice Solution and Centricity EMR Customers:

Meaningful interoperability continues to be a pursuit of providers, vendors, and industry oversight bodies. As our recent work demonstrates, seamless clinical data integration can help practices save providers an hour per day in chart reviews and succeed in value-based care.

KLAS measures clinical and end-users’ experience with clinical data acquired from outside their organizations. Research regarding experience with ambulatory solutions, including GE Healthcare’s solutions, are particularly needed. Please respond via this link by Friday, June 23rd.

KLAS 2017 Interoperability Questionnaire.

Learn more about KLAS’s important research initiative in this communication from Chad Dodd, GM of Ambulatory Practice Solution.

Spring Webinar Series and Formulary Editor EOL/EOS

New Spring Webinar Series

April 18, 2017

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Value-based care is here, and GE Healthcare would like to be your trusted advisor through these changing times. Our team has designed a robust webinar program to help you excel in MIPS and to help you improve your workflows. Please review this communication from Chad Dodd to register for these upcoming webinars and help your practice succeed.  As a reminder, please begin preparing to upgrade to Centricity EMR (CEMR) 9.12 and/or Centricity Practice Solution (CPS) 12.3, the ONC2015 certified edition, by January 1, 2018 so that you are ready for the 2018 reporting year.

https://engage.gehealthcare.com/docs/DOC-277244

REMINDER: EMPA Webinar on Thursday March 9th

Dear Centricity Practice Solution and Centricity EMR customers:

GE Healthcare would like to remind you of our invitation to attend a webinar about our new solution, Electronic Medication Prior Authorization (EMPA), on Thursday March 9th. Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA)solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first three days.

Read THIS communication from Chad Dodd to learn more and to register for the upcoming webinar.

The Centricity Partner Program

Introducing the Centricity Partner’s Program

The Centricity Partner Program enables partners to collaboratively test software and services with GE Healthcare solutions. Participants in the program are also officially recognized as Centricity software and services partners. In this email to customers, we list products from six partners that have completed testing and are now available for customers.

https://engage.gehealthcare.com/docs/DOC-263335

Customer State of the Union Address March 7th

Dear Centricity™ Practice Solution and Centricity EMR customers:

Jon Zimmerman, Vice President and General Manager, Value-Based Care Solutions, and Chad Dodd, General Manager, Ambulatory Practice Solutions, would like to invite you to attend our next Customer State of the Union webinar on Tuesday, March 7, 2017.

Read this communication to learn more and to register.

New Customer Communication Page!

GE is excited to announce a better way for you to stay informed, we have created a NEW Customer Communication Page on the Customer Service Portal. Here you will find important information, updates and notices for your Centricity Product. Items such as leadership, product and service pack announcements as well as critical notices will be posted. This new communication page will replace the support Listserv, we strongly recommend you follow this page so you will receive updates via email of new postings. Please remember to log in at least once every 30 days to maintain your subscription access.

Stay informed! Follow the EMR Communications Page  and the CPS Communications Page to receive Support updates from Centricity Services. 

 

 

EMPA IS HERE! New time-saving solution for CPS/CEMR Customers

February 15, 2017

Dear Centricity™ Practice Solution and Centricity EMR customers:

GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA) solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first week.

CLICK HERE to read this communication from Chad Dodd to learn more and to register for our upcoming webinar.

GE CPS CEMR Comm: SOU Reminder

Reminder: Customer State of the Union Address on December 9

December 7, 2016

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We would like to remind you of our invitation to attend the next Customer State of the Union webinar on Friday, December 9, 2016.

The State of the Union provides important updates, and as you saw from our prior communications, forms an integral part of our winter webinar series.

Read this communication from Chad Dodd to learn more.

https://engage.gehealthcare.com/docs/DOC-254841

GE CPS CEMR Comm: Important Regulatory Updates

Important Regulatory Updates for 2016 and 2017   

November 9, 2016

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We have important regulatory updates to share with you regarding the 2016 and 2017 quality reporting periods:

  • CMS allows 90-day reporting period for 2016
  • Regulatory Update 2016 (Service Pack 13) is now Generally Available
  • Webinars on MACRA and MIPS are forthcoming

Please review this communication from Chad Dodd to learn more.  https://engage.gehealthcare.com/docs/DOC-248939

General Availability of Centricity™ Practice Solution 12.2 and Centricity EMR 9.10

Dear Centricity Practice Solution & Centricity EMR Customers,

We are excited to announce the general availability of Centricity Practice Solution (CPS) 12.2 and Centricity EMR (CEMR) 9.10.  CPS 12.2 and CEMR 9.10 were released on Friday, October 21st, and enable several improvements to clinical efficiency, the installation process, and overall quality.

Read this communication from Chad Dodd, GM of Ambulatory Practice Solutions to learn more. https://engage.gehealthcare.com/docs/DOC-245625

Special note for customers in the state of Ohio using the chart portion of CPS or CEMR:  Due to state-specific requirements, we will follow up with additional information.  Please contact your inside sales or VAR representative if you have not heard from us by November 1st.

Share Your Improved Outcomes at Centricity LIVE!

GE Healthcare is excited to announce the fourth annual STAR Awards at Centricity LIVE competition.

Submit An Entry

The STAR Awards recognizes GE Healthcare customers for their success in using Centricity solutions to help improve outcomes in their organization. Wondering what metrics our judges will be looking for?

  • Significant improvement in clinical, financial or operational measures
  • Evidence to support and/or quantify improvement before and after an implementation
  • Outcomes from one or more GE Healthcare solutions contributing to outstanding results

If you have a new productivity metric, that could make you a STAR Awards winner!

Get Recognized

The STAR Awards winners will be honored at the STAR Awards Ceremony during Centricity LIVE in May 2017, where they will receive personalized recognition.

Entry Deadlines

The call for entries is now open. All entries must be submitted using the STAR Awards Entry Form by 5:00 p.m. Eastern Time on December 31, 2016.

Earn STAR Points Share your outcomes in your STAR Awards submission and earn STAR points. Contact us at [email protected] if you don’t have a STAR Agreement that must be in place to receive STAR points.

Entry is Easy

The online STAR Awards at Centricity LIVE Entry Form is easy to complete. Please review the Criteria and Entry Guidelines and Terms and Conditions first.

Don’t miss your opportunity to share your success with your colleagues.

See you in Boston!

Submit an Entry

Mark your calendar, and bookmark the Centricity LIVE 2017 web page to get updates on conference content in the coming months.

Reminder: GE’s Virtual Office Visit Survey

We’d like to get your feedback regarding use of or interest in Video Office Visit technologies that allow for remote, real-time, face-to-face video encounters with your patients. Please take a few minutes and share with us your thoughts regarding virtual office visits. The intent of this survey is to help us better understand your current adoption of virtual office visits and potential interest in a solution from GE. Users who participate in the survey will have the opportunity to participate in focus groups or additional feedback sessions.

Please complete your survey by September 30, 2016.

Link To Survey

Building An Ecosystem of Partners – One Partner at a Time

In May 2016, GE Healthcare Digital President and CEO, Charles Koontz introduced the Centricity™ Partner Program at our annual Centricity LIVE user group meeting. Through the Centricity Partner Program, independent software vendors (ISVs), systems integrators, value-added resellers (VARs), service providers and technology partners can actively test that their software and services work seamlessly with Centricity software. As a result, our customers gain more confidence that the software and services they’re considering will meet their clinical and business needs and work smoothly with their existing software.

Read more

GE Healthcare Receives 2016 Computerworld Data + Editor’s Choice Award

GE Healthcare’s Centricity™ EDI Services was awarded the 2016 Computerworld Data + Editor’s Choice Award. The annual awards program “honors organizations achieving business benefits through big data such as fighting credit-card fraud, determining the best ways to treat hospitalized patients, or promoting positive social, economic or educational change.

Read more

Virtual Office Visit Survey

We’d like to get your feedback regarding use of or interest in Video Office Visit technologies that allow for remote, real-time, face-to-face video encounters with your patients. Please take a few minutes and share with us your thoughts regarding virtual office visits. The intent of this survey is to help us better understand your current adoption of virtual office visits and potential interest in a solution from GE. Users who participate in the survey will have the opportunity to participate in focus groups or additional feedback sessions. Please complete your survey by September 30, 2016.

https://supportcentral.ge.com/esurvey/takesurvey.asp?p=17778&d=3976284

IMPORTANT – MS Windows Update (kb3161608 and kb3161606) Workaround

GE support wants to remind its customers of a situation with recent Microsoft KB updates. Please find appropriate information here:

CPS: https://engage.gehealthcare.com/docs/DOC-226200

CEMR: https://engage.gehealthcare.com/docs/DOC-226199

Customers can determine their course of action based on this table:

Centricity Software Impact Assessment

Product Version Impacted & Recommended Action
Centricity Practice Solutions (CPS) 2004 or 2006 Not effected
9.5 Yes, review workaround
10.x Yes, review workaround
11.x Yes, review workaround
12.x Yes, review workaround
Centricity Electronic Medical Record (CEMR) 9.0.x Not effected
Version 9.5.x Yes, review workaround
9.8.x Yes, review workaround 

IMPORTANT JULY KB NOTICE!

Dear Centricity customer,
This morning Centricity Support found an issue with interaction checking that arose after applying the July 2016 Incremental Knowledgebase This issue was found to affect both EMR and CPS products.

We are asking customers who have downloaded the July 2016 KB zip file but have not installed it, please do not install. We are working with Engineering to identify the cause of the issue and will release a new build when the issue is fixed.

If you have already installed the July 2016 KB, please alert your staff and we will inform you when a new build of the July KB becomes available for you to download and apply to address this issue.

Thank you,
The Centricity Services Team

GE CPS CEMR Comm: Introducing EPCS

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Prescribing controlled substances electronically has the potential to help increase provider and administrative efficiency while reducing the risk of fraudulent prescriptions.[1]  To help your practice realize these benefits, we are pleased to announce the upcoming availability of an integrated, Electronic Prescribing of Controlled Substance (EPCS) solution.  Those who upgrade to Centricity Practice Solution (CPS) 12.2 and Centricity EMR (CEMR) 9.10 will have the opportunity to adopt and implement this solution, and now is the time to start preparing. This letter from Chad Dodd includes a reminder to attend an EPCS webinar to learn more.

[1] Source: http://www.deadiversion.usdoj.gov/ecomm/e_rx/mtgs/mtg050202.htm

New Summer Webinar Series

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Our teams have designed a robust on-demand and live webinar program this summer to help you stay current on regulatory requirements, improve your workflows, and enhance your technical performance. Please click on the links in this communication from Chad Dodd to register for upcoming webinars and to access on-demand recordings: https://engage.gehealthcare.com/docs/DOC-226639

We look forward to seeing you at our Webinars!

Project Northstar Webinar

Dear CentricityTM Practice Solution and Centricity EMR Customers:

GE Healthcare would like to remind you to attend the upcoming webinar on Project Northstar Deep Dive. Please find the details to our Project Northstar webinar series, along with the registration links, below. Please see this link for the original Project Northstar announcement.

Webinar #3: Project Northstar Technology Roadmap

July 13, 2016 at 4:00PM EDT/1:00PM PDT – Please Click Here to Register

Join us to learn about the architectural direction GE Healthcare Digital is taking to deliver next generation user experiences that bring patients, providers, and payers closer together, while maintaining your existing investments in on-premises solutions.

We are 100% committed to helping our customers succeed and to the ambulatory care delivery marketplace. Project Northstar is a testament to this commitment.

Sincerely,

GE Healthcare

GE Healthcare Announces Project Northstar

Article Featured on histalk2

Jon ZimmermanGE Healthcare announced this morning at its Centricity Live 2016 user conference in Phoenix, AZ its next-generation IT solution for ambulatory care delivery. I spoke with GE Healthcare IT VP/GM Jon Zimmerman of the company’s value-based care solutions team ahead of the announcement.

Describe Project Northstar that is being announced.

Project Northstar is GE Healthcare’s next-generation IT solution for ambulatory care delivery to fundamentally help practices thrive in the world of value-based care. We strongly believe that the move to value-based care is on. It’s not going to be a light switch. It will be a transition over time.

We also see that the tools and services that have been built around population health have not been integrated with care delivery from a community perspective. It’s certainly not completely integrated with revenue cycle management with both value and volume in mind. Payers are changing, too, so there’s new payer connectivity required.

We’re taking a point of view from a physician’s workflow and driving population health integrated with care delivery, integrated with revenue-cycle management both value and volume, with new forms of payer connectivity to take waste out of the system. Our drive is to increase quality, efficiency, and financial performance for customers.

Is this a standalone product or is it just for Centricity users? Who is the target customer?

The audience starts with GE Centricity Practice Solutions / GE Centricity EMR first, but we built it with open principles. We believe that some of the advanced ACOs may want to take some of the capabilities that we’re offering and also make them useful and integrated on top of other EMRs.

Is it an upgrade or a separate product that Centricity customers will buy?

Look at it as an extension from what people have today with a migration path to roll it over Centricity over the next few years. We believe that a big-bang replacement would be a very bad and disruptive idea. Many of our customers have given us great clues on how to do a safe, smart migration transition. It’s not a big bang, turn that off, turn that on.

What providers and partners did you work with?

We worked with Westmed Practice Partners in Westchester, NY starting almost two years ago. One of the things that was highly attractive about working with Westmed is that they were scoring very high in their quality measures. Their efficiency measures and their ability to collect revenue from their fee- and value-based contracts were also very good. Their leadership knew what they were doing. They knew how they did it.

They were pushing our products up to and beyond their capabilities in order to make that happen. When I thought about how we were going to get to that next generation and who we could work with, I thought it would be good to start with somebody who was so very skilled and who knew us so well. That was Westmed Practice Partners, specifically Dr. Simeon Schwartz, the chairman and CEO.

Was the product built from scratch?

It is not being built from scratch, nor is it being acquired. This was a big discussion that Simeon and I had in the beginning. We are building certain components. We’re also assembling capabilities from different technology providers across the industry.

I don’t think anybody is going to be able to have the time to just go build from scratch, but taking a modern, 21st-century approach is going to be key. We have the luxury of leveraging is a lot of the investments that GE is making with Health Cloud, so this is an extension of what GE is doing as well.

It seems that you’re picturing an ecosystem with components provided by partners. How will that look?

First and foremost, we took a tabula rasa approach, meaning a blank slate. Once we got comfortable with one another in Westmed – and other practices have also helped us design this — one of the keys was, how do you guys work? What do you do all day? We went even to the depths of, with appropriate permissions,observing their delivery of care.

We broke it down with a number of usability experts. GE Corporate, GE Digital has been investing in usability expertise and usability engineers. We leveraged those to break down the work processes of a pretty complex multi-specialty practice. We also focused strongly on, as you would imagine, that primary care is the quarterback, and that user experience is a big deal.

On the business side, we said, how does that work? How can we make a system provide more value for the providers? We broke the providers’ work into basically four areas.

Number one is that I need to understand. When I’m going to see a patient, I need to know a lot about them. How should a system gather that information for me?

Once it gathers that information, I need to know what I’m supposed to do. I need to know how to work. Underneath that is a rules engine that we’ve selected. The rules will be based on what the clinicians want to do. We’ll get rules from specialty societies or individual practices and combinations thereof. They will create a rules-driven system that’s based on a modern user experience with workflow guidance to then get the providers to do what the providers know that they need to do. Our approach here will remove clicks, but also provide consistency through the guidance of the decision-makers for that practice.

The next piece of work is that I need to review and sign. Rules comes in and say, did I do all the things that I’m supposed to do that will be impactful for my volume-driven revenue cycle? Did I document what’s required for my quality reporting?

Last but certainly not least, there’s follow-up care coordination and care management that creates a continuous loop in the system versus a set of independent acts.

For the user experience, we’re using the same technology that Google uses. That’s called AngularJS. For the rules engine, we’ve purchased a commercial rules engine and we’ve put that into our stack. To fill the rules engine, we’re working with a number of practices, with Dr. Schwartz being the first. We have another one signed up specifically for cardiology. We have a workflow engine. Our cloud provider is technologies from GE Health Cloud and supplemented by some things we’ve been doing with Microsoft and Azure over the last few years.

You mentioned reduced clicks and the user experience. You’re not replacing the UI of Centricity, correct?

We had a lot of robust dialogue with our customers on this. The first and greatest impact that we can have is the process of creating intelligent orders — orders that take the context of the patient, the context of the payer, and the context of evidence-based practice and build them into one.

In our initial implementation, users will be in Centricity up to the point where it’s time to create an order. Then the new system takes over seamlessly. It pulls all the information that customers are used to in Centricity. Now you’re into the cloud experience, the next-generation system. Once you complete that set of tasks, we bring you back into the world that you live in.

Physicians spend an awful lot of their time, as they should, in workflows for ordering and diagnosing. That’s why we did that. The more that we talk with customers, they said, “You made absolutely the right choice.”

How are you using payer information?

I was one of the lucky people who got to work as a pioneer to invent what we know today as the EDI systems of the US for healthcare starting back in the late 1980s. I have a long-term relationship with working between payers and providers. Just before I came to GE, I was lucky enough to work with a great company called Availity, a provider / payer network owned by 21 Blue Crosses and Humana. I got the opportunity to understand a lot of the payer processes and what’s missing in the bridge between payers and providers that creates an awful lot of wasted work.

GE was an inaugural investor in the AHIP Innovation Laboratory. AHIP, the payers’ professional association, knew that they had to create more innovation because of the trends that we see. We are inaugural investors.

We are reverse engineering the exchanges of information between payers and providers that goes through phone calls, faxes, physical mail, and portals and embedding that into our current and next-generation systems. A very important point: this is not going to have to wait for a next generation. We’re doing that now.

Let me give you a couple of examples. In Medicare Advantage, being able to prove as a payer that you are closing gaps in care and that patients are getting good care requires that if the payers see that things are not happening at differential analysis, then we can take a gap in care directly from a payers’ system. Some are pushing them out through sidecars and eligibility transactions. We put that information into the providers’ workflow so the know what’s necessary to be done. Then the providers can use their normal processes to get the work done and deliver the care.

Then payers are going to want it reported back. They’ll take it through a claim, or some are asking for CCDAs to be sent to them. We also are building the capabilities to deliver the clinical care documents, then the summaries with details, back to the payers so they can ingest them into their various systems, not their claim systems.

Another example is the need for hierarchical condition categories for risk adjustment. We can construct the appropriate data sets that payers are constantly calling the providers for and we can deliver it to them electronically. We know this because we work directly with payers and providers in their distinct workflows to be able to build these new bridges, to do it as electronically as possible within the workflows to reduce burden, reduce waste, and deliver on the Triple Aim.

What’s the timeline for delivering the product?

The first wave is going to come out in Q1 ’17. We’re working with our user groups and providers directly. There’s that preparatory. Then the orders module will come out first, followed by more enhancements that we’re going to be delivering in the RCM, followed by more and more clinical documentation and a collaboration. We’re also simultaneously building a lot more interoperability for collaboration among providers.

Everything that we’re doing from a workflow and technology perspective is being supported by a cloud-based interoperability collaboration hub and supported by analytics that are integrated as well, because there’s going to be a lot of adjustments over time.

We see this complete picture rolling out over the next three years. Based on demand and based on the number of ecosystem partners that we see, we hope to be able to accelerate that, but we want to first and foremost do no harm and create a lot of value as people have to change their business models during this very dynamic time, like none other that we’ve seen before in this industry.

Article Featured on histalk2

CHUG at Centricity LIVE – Early Bird Savings ends 1/15

Have you claimed your $200 Early Bird savings?

Now is the time to make your move. Your opportunity to save $200 on EACH registration for CHUG at Centricity LIVE 2016 will expire at midnight on January 15th.

REGISTER NOW!

You don’t want to miss CHUG at Centricity LIVE, and you certainly don’t want to miss out on these savings.
Save $200* off a full conference pass with Early Bird pricing
Save $100* more per ticket if you bring three or more people!

CHUG at Centricity LIVE 2016 is the best place to learn how ot maximize your Centricity investment.

Join us in Phoenix to learn best practices, gain valuable continuing education credits, participate in thought leadership discussions, and preview the newest software innovations. While you’re there, you can re-connect with your fellow Centricity users and GE Healthcare executives.

CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

We’re expecting more than 2,300 people to join us – are YOU going to be one of them?

See you in Phoenix! Register now!

Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

Product Info Notice: Service Pack 11, Drug Interaction Overrides

Message from GE Healthcare:

December 4, 2015

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to a scenario which may increase or change drug interaction override popup frequency after the Service Pack (SP) 11 upgrade. Each user may be affected differently based on their enterprise and user preferences and the patients’ active medications. Please read this communication from Chad for recommended steps to reduce the drug interaction override popups.

Identical ICD9 & ICD10 codes and Resolution for MIK

Message from GE Healthcare:

On July 15th we informed you about a list of duplicate diagnosis codes that has been posted to the CMS website. This small number of diagnosis codes within the ICD-10 code set have the same letter and number combination as an existing ICD-9 code but correspond to a different description. Under certain circumstances, the Centricity Practice Solution Practice Management module is unable to determine whether the ICD-9 or ICD-10 description is appropriate without additional information. Please review our communication from July 15th for further details.

As the transition date for ICD-10 approaches, we have important updates to share regarding resolutions to this issue and actions you should take to begin using these ICD-10 codes. Please read this communication from Peter Kinhan for details.

REMINDER: Customer State of the Union Address Sept 16th

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers,
Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY, SEPTEMBER 16, 2015.

The State of the Union provides important updates and, as you saw from our prior communications, forms an intergral part of our preparation series. Click HERE to read this communication from Peter Kinhan with details.

Resources for your final ICD-10 Preparations

Message from GE Healthcare:

Dear Centricity Practice Solution & Centricity EMR Customers:

We hope the final stages of your ICD-10 preparations are progressing well. With the target transition date right around the corner, we are eager to check on the status of your progress. In addition, we are pleased to announce additional resources, enhanced system functionality, and ICD-10 War Room at CHUG, and additional webinars to help support your go-live as well as enhance performance after October 1st. Read this communication from Peter Kinhan to learn more!

2015 Quality Reporting Preparation Program for MU, PQRS & CPCi

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers;

We are pleased to announce the launch of our 2015 Quality Reporting Preparation Program. This preparation program, modeled after our highly successful ICD-10 preparation program, is designed to help your practice prepare for Meaningful Use (MU) and the Physician Quality Reporting System (PQRS) as well as the latest addition to our supported quality programs, the Comprehensive Primary Care initiative (CPCi).

The submission deadlines for these programs are about six (6) months away, and we are eager to share with you the resources we have developed to help you prepare and be successful.

Click HERE to read this communication from Peter Kinhan with additional details.

CHUG Users your input is needed! – TIME EXTENDED

Message from GE Healthcare:

Dear Centricity Users,
Beginning in 2015, each quarter the GE Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. These reserved days are called Delighter Days and the enhancements are referred to as Customer Delighters.

The CHUG Board participated in the inaugural Delighter Days in April, with some members visiting GE sites in Hillsboro, OR and Plano, TX to work directly with Product and Engineering teams.

The CHUG Board has now partnered with GE on the Delighter Days program and we want YOU to determine which Customer Delighters will be completed on the next Delighter Days. The Delighter Candidates in this survey were sourced from the GE Services, Sales, Installation, Engineering, Product Management and Account Development teams based on repeated requests they hear from customers.

Please complete this survey and rate the candidates based on how important/valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days in July. Remember, Delighters are small enhancements that are completed and tested in two days or less.

DON’T DELAY the survey closes at MIDNIGHT ON JULY 10TH!

New ICD-10 Resources & Webinar Links

Message from GE Healthcare:

Our teams have designed a thorough program to help you make a smooth transition to ICD-10, and thousands of you have already begun to take advantage of these resources. This communication brings a few of these key elements to your attention and introduces additional links for recent and upcoming webinars. Click HERE for more information!

ICD-10 Webinars – Recent & Upcoming

Message from GE Healthcare:

Last week, we kicked off our new ICD-10 webinar series. Due to overwhelming demand for these webinars, we scheduled yesterdays and all future sessions for this series in a higher-capacity platform. We apoligize for any inconvenience attendees may have experienced. All previous sessions were recorded and are being posted to the new ICD-10 communities section of the Service Portal. We encourage anyone who was unable to attend live to watch these recordings at their convenience and post questions to the portal. The same experts who gave the sessions will monitor and respond to your questions there.

The demand for this series is understandable – the transition to ICD-10 has the potential to decrease your team’s productivity and disrupt cash flows.

Our team has assembled a comprehensive ecosystem of offerings to help you strengthen financial performance to offset the impact of the ICD-10 transition on your practice. We strongly encourage you to join the remaining webinars for this week. Read our communication to learn more.

Visit New ICD-10 Community & Register for New ICD-10 Webinars

Message from GE Healthcare:

As we mentioned in our prior communication, GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare. Our teams have designed a thorough program to help you make a smooth transition during this period of change. GE Healthcare is pleased to announce the launch of a new collaboration site for ICD-10 on the Centricity Practice Solution and Centricity EMR Service Portal and share the registration links for additional upcoming webinars. Read our communication for more details.

Message from the CHUG Board

CHUG UPDATE

Good Day CHUG Community,
The CHUG Board hopes all of you enjoyed CHUG at Centricity Live. If you missed it, we encourage you to join us for our next conference this October in New York City.

As I start to settle back into my routine, I think back and am struck by how much we have collectively accomplished and how far we have to go. The CHUG Board spent a great deal of time discussing how to ensure we are properly informing our membership about everything that we do on your behalf. Transparency is a big part of Advocacy because it allows us to build trust in one another. Our goal over the months leading up to our conference in NYC will be to send out monthly updates from the CHUG Board.

On Friday May 1st, the second day of the CHUG at Centricity LIVE conference, the CHUG Board was able to sit down with Mr. Jan De Witte and members of his leadership team. We spoke frankly, openly, and honestly about the struggles all of our members have encountered over the past year. We did note, although there have been struggles, recently it seems as if the corner is being turned and things are starting to get better. Mr. De Witte acknowledged there is still much work to be done to build back up the trust, but gave a firm commitment to stay involved in the process. He further committed to working on a messaging and communication process that will allow GE to become much more transparent benefitting all of their customers.

The CHUG Board looks forward to working with Mr. De Witte’s team to implement this plan in the coming months.

Another important meeting at CHUG centered on our discussions with SureScripts. As many of you may already know, Surescripts has spun out their Care Coordination solution under the brand of Kryptiq. The Patient Portal, Document Management, and ePrescribing remain under the name of Surescripts Enterprise Solutions. Mr. Paul Uhrig, EVP of the SureScripts Enterprise Services division, has assured us of a similar transparent communication and messaging path. We hope to implement this in the coming months.

If you were unable to attend the conference or missed the opening session, I spoke about “CHUG being what you make it”. I encouraged everyone to find that one thing you can take back to your office or clinic or hospital- one innovation, workflow change, new product or idea that will make the all the difference to you or your physicians, nurses, biller, or front desk staff. Hopefully you were able to find and accomplish your one thing, if not, there is still time. If you have not already done so, please send us your one thing to [email protected] or #mychugonething.

All of this is just the beginning, 2015 is about Advocacy and we need your help. Sign up for a committee and volunteer to be part of this vibrant community, we need you. If at any time you would like to discuss something with us or have a question, email the CHUG Board at [email protected] Thank you for your time and attention, I look forward to seeing all of you in New York City on October 1-3, 2015 for the Fall CHUG Conference.

Respectfully,

The CHUG Board of Directors

ICD-10 WEBINAR SERIES: Prepare Now for a Smooth Transition

Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Upgrade Now for ICD-10 Readiness

Notice From GE Healthcare:

GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare for this change.

You should begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. If your practice has NOT upgraded to an ICD-10 ready version of Centricity Practice Solution (CPS) and/or Centricity EMR (CEMR), we STRONGLY recommend you accelerate your upgrade plans, so you may design, implement, test and train on your ICD-10 solution in time. ICD-10 ready versions include CPS 11.x, CPS 12.x and CEMR 9.8.x.

Please read our communication for more details about how GE Healthcare can assist you with this transition and take action well before June 1st.

GE State of the Union Address

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR customers:

Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invites you to attend our next Customer State of the Union webinar on Monday, March 30, 2015.

Click here to read more!

Product Issue affecting PQRS & MU: CQMs CMS 68 & CMS 147

Message from GE Healthcare:
Dear Centricity Practice Solution and Centricity EMR Customers:

We are writing to advise you of an important issue pertaining to PQRS and Meaningful Use reporting with Clinical Quality Reporting (CQR). We have learned that results for Clinical Quality Measure (CQMs) CMS 68 and CMS 147 may not be calculated appropriately for your practice. This communication describes the nature of the problem, what we have done to resolve it, and actions we recommend to ensure the appropriateness of your PQRS and/or Meaningful Use reporting using CQR results.

In summary, we recommend four scenarios for action.
* For those who plan to use or have already used CQR for PQRS and for those who plan to use CQR for Meaningful Use, we recommend the actions described below.
* For those who have already used CQR for Meaingful Use for Medicare, NO ACTION is required.
* For those who have already used Crystal Reports or plan to use Crystal Reports (or another reporting mechanism) to attest for Meaningful Use, NO ACTION is required.
* For those who have already used CQR for Meaningful Use for Medicaid, we recommend that you contact your state for guidance.

Click below for additional information:
For CPS customers
For CEMR customers

Message from CHUG Board

February 11, 2015

Mr. Jan De Witte
President and CEO Healthcare IT and Performance Solution
GE Healthcare
540 W Northwest Highway
Barrington, IL
60010-3076

Dear Mr. De Witte,

This coming April the CHUG Board will be traveling to Orlando, FL to participate in the first ever CHUG @ Centricity Live. We would like to take this opportunity to have an open and honest dialogue with you and some of your leaders about the state of the product, interactions with the GE team, and commitment for the future. Thus, the CHUG Board respectfully requests a meeting with yourself, Jon Zimmerman, Peter Kinhan, Clarissa Beyah-Talyor, David Hale and Evren Eryurek.

As you may recall, two years ago, the CHUG Board met with you in Las Vegas, NV and expressed concerns about the direction of the product. In the past two years, some of these concerns have materialized. And while there have been many efforts by the GE team to mitigate these issues, we remain in an urgent situation that has placed us all in jeopardy. This situation includes particular challenges related to interactions between CHUG and GE, severe product quality issues, and overall problems with customer service and support.

It is our sincere hope, that as a result of this meeting, you will have a candid picture of the product issues we face, the impact of those issues on your customers, and the needs we have to continue repairing the fragile relationship between GE, the CHUG Board, and the thousands of customers we represent.

Thank you for your time and consideration in addressing this matter, we look forward to your prompt response.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

REPLY FROM GE HEALTHCARE
February 12, 2015

Etan M. Walls, CISSP
President, Centricity Healthcare User Group
Board of Directors

Dear Mr. Walls,

Thank you for your continued engagement with GE and for reaching out to me to share your concerns. I accept your invitation to meet in person at the upcoming CLIVE meeting this spring.

I realize we have some work to do, and that you are engaged with many members of my leadership team on several issues. I welcome the opportunity to listen to your concerns first-hand, get your feedback on the progress we are making and counsel on the additional steps we need to take.

Please know my leadership team and I appreciate your advocacy on behalf of many GE Healthcare IT customers. I look forward to meeting with you in April.

Sincerely,
Jan De Witte, President & CEO
GE Healthcare IT

Message from the CHUG Board

Good Day CHUG Community,

This past weekend the CHUG Board of Directors met with members of the GE Healthcare IT Senior Leadership team at our quarterly board meeting. We worked collectively and collaboratively with the GE team to advocate on your behalf by voicing your concerns regarding Centricity Practice Solution and Centricity EMR.

The conversation centered on the following themes:

• System Integrity – Outages of CQR, etc
• Regulatory Compliance – PQRS, MU, moving targets
• Urgency to Fix Long Standing Items
• Improving Communication Content & Frequency
• Engaging Users in the Product Development Process

The following items were important to note:

• GE Senior Leadership continues to be devoted to hearing and understanding challenges surrounding CPS and CEMR.
• GE has recently restructured its Engineering Teams. System integrity and producing quality releases are vitally important to this new team.
• Regulatory compliance has become a moving target, and GE is working with key regulatory entities to ensure their customers have the most up-to-date information as quickly as possible.

As a result, the following action items have been created:

• On February 11th, 2015 the CHUG Board sent a letter to Mr. Jan De Witte, President and CEO of GE Healthcare IT, requesting a meeting to discuss and advocate for the needs of the users (request and response attached). We look forward to meeting with Mr. De Witte and members of his leadership team at CHUG @ Centricity Live.
• Based upon your feedback, the CHUG Board has developed a list of 15 items that have been long standing issues. In March, we hope to communicate the full list to you, including resolution dates promised by GEHCIT.
• The CHUG Board will continue to work closely with GEHCIT to deliver needed information in a timely way
• As a community, CHUG will start to become increasingly active in lobbying the US government for regulatory relief. Please keep an eye out for further communications.

These are all steps in the right direction as we continue to advocate on the behalf of users. Please continue to reach out to the CHUG Board to have your voice heard. Get involved in one of our many committees, there is so much good we can do together.

On a personal note, as the new President of the CHUG Board of Directors, I hope we are able to continue this initial momentum into concrete improvements for all GE Centricity users. With open, honest, transparent, and collaborative communication from all stakeholders, I believe we will be able to realize amazing improvements and innovations.

Thank you for your time and attention, I look forward to seeing all of you in Orlando, FL at CHUG at Centricity Live and in New York City on October 1st-3rd, 2015 for the Fall CHUG.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We would like to make you aware of an issue that some customers have experienced with the filters for PQRS measure selection. We have defined the root cause and deployed a solution in the cloud Clinical Quality Reporting (CQR) system. Below we’ve provided important updates on the issue, what we have done to resolve it, the actions that certain customers will need to take if they are experiencing the issue, and other useful tips to prepare for authorization….read the rest of the communication here.

Upcoming Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We want to share important information about the PQRS program.

Within the last few days, GE Healthcare learned that some customers experienced issues with the insurance filters for PQRS measure selection.  We’ve addressed the issue and will deploy a solution to this issue tonight (Thursday, February 12) in the cloud Clinical Quality Reporting (CQR) system.

As a result, we are extending the authorization deadline to February 18th….Read the rest of the communication here.

PQRS UPDATE: Simplified workflow for 2014

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

BREAKING NEWS: CMS relaxes PQRS 2014 requirement to apply all SOP codes

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We have some important news about the PQRS 2014 SOP code program requirements that we believe will provide significant relief for customers who are still in the process of applying SOP codes. This news includes updated guidance from CMS in addition to the creation of a new CQM script.

RELAXED SOP CODE REQUIRMENTS FOR 2014

GE Healthcare has been working with CMS over the last months to clarify the application of SOP codes for health plans. In our recent communications with you (webinars on 1/22 & 2/3; email on 2/4), we outlined GE’s interpretation of the PQRS 2014 requirements. CMS confirmed our interpretation but also acknowledged that there has been confusion among vendors in the use of the detailed SOP codes for PQRS submissions.

Yesterday, CMS stated an important change to the PQRS guidelines that adds customer flexibility:

• It is now acceptable, at your discretion, to ONLY apply SOP codes to the Medicare FFS (Part B) plans for PQRS 2014 reporting and to categorize the remaining health plans in a single broad health plan “Category D – Other.”
• Our customers may leave the non-Medicare FFS plans uncoded and these will be mapped by CQR to broad health plan “Category D – Other” without any intervention on your part.
• Please see the attached document for details on applying this guidance.
Please note: Our guidance to report on at least 9 measures across 3 domains that each represent a significant Medicare FFS initial patient population remains unchanged.

CUSTOMERS WHO HAVE ALREADY FULLY COMPLETED THEIR SOP CODE MAPPINGS:

CMS advised us to inform our customers that the requirement to apply SOP codes for all payers will be reinstated for PQRS submissions for the 2015 reporting year. Therefore, if you have already fully completed your SOP code mappings, according to our previously issued workflow for the 2014 program year, rest assured that you do not need to un-map any previously assigned SOP codes with this CMS clarification. You are well positioned for the 2015 program year when the requirement goes into effect.

New “Reset CQM Subscription” Script 

In addition to the welcome news from CMS, we are pleased to announce the availability of the “Reset CQM Subscription” script, as discussed on our February 3rd. CPS and CEMR customers will be able to download the script from the service portal once it is posted later today. After applying SOP codes in Part 1 (a), you must reset the Clinical Quality Measures subscription to transmit the data to CQR, and this new script automates that subscription reset process.

We welcome yesterday’s response from CMS and hope this news helps you more easily meet the requirement to authorize your providers by February 13, 2015. If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).  If you have specific questions on the SOP rules, you can also contact the Sage Growth Partners SOP Hotline at 667-217-3650. For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

PQRS Webinar – Reschedule Date

Notice from GE Healthcare:

Dear Valued Quality Submission Services Customer,

We are writing to apologize for the issues with yesterdays PQRS Insurance Webinar. We know your time is valuable and are committed to equipping you with the information you need to meet the upcoming timelines. We will be conducting another webinar on Tuesday, February 3rd at 12 EST, with more robust information and instructions and hope that you are able to join us then.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: February 3, 2015     TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST        Registration Link

 

Thank you for your support,

Centricity Team

PQRS WEBINAR: Updating Insurance & Transmitting to CQR

Notice from GE Healthcare:

January 29, 2015

QSS Webinar for PQRS on January 30: Updating and Transmitting to CQR

Dear Quality Submission Service Participant:

We have received a number of questions about the process to update insurance. Please join us for a webinar that will review how to apply Source of Payment (SOP) codes and describe how to transmit the data to Clinical Quality Reporting (CQR). Our team of experts will be available to answer your questions.

The slides and recording will be posted to the Service Portal after the presentation.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: January 30, 2015       TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST     WEBINAR REGISTRATION LINK

Reminder:You MUST install Service Pack 7 in order to apply the Source of Payment codes. Update insurance information as soon as possible after the webinar, measure selection and provider authorization cannot be completed until this step is performed.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

QSS Deadline for PQRS: Step 6 Due February 7th

Notice from GE Healthcare:

January 27, 2015

Dear Quality Submission Service Participant:

We appreciate your continued attention to necessary preparations for GE Healthcare’s Quality Submission Service (QSS) program for PQRS 2014. Please take a moment to review the following details about important final steps and reference the insightful materials indicated below. We understand that it will take more time to complete the remaining tasks in preparation for provider authorization. As such, we have extended the Step 6 deadline to February 7th. Please continue to expedite your preparations. We are eager to support you as you seek to participate in the PQRS program and your adherence to these timelines will enable us to do so.

Step 6 – MUST BE COMPLETED BY FEBRUARY 7TH

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to Centricity Practice Solution (CPS) 12.0.7 or Centricity EMR (CEMR) 9.8.7 or higher. (For instructions review pp. 10-23 of the CPS release notes or pp. 10-12 of the CEMR release notes which were updated on January 26).
  • Update insurance information (Review recently-updated slides in conjunction with previously-recorded webinar for instructions). PLEASE NOTE: Information in updated slides supersedes information in recording. CMS requires data for all payers as part of the submission. In order to ensure you meet the requirements to report on Medicare FFS data, we recommend you apply Source of Payment codes in a 2-part process: PART 1: Apply Medicare FFS and non-Medicare SOP codes PRIOR to measure selection. PART 2: Apply remaining Medicare SOP codes AFTER measure selection BUT BEFORE authorization. Instructions for Transmitting Source of Payment Data to Clinical Quality Reporting (CQR) before and after Part 2 are now available.
  • Authorize submission of provider measures in CQR (Watch recorded webinar and review slides for instructions).

As a part of step 6, regardless of any prior agreements with or communications to GE Healthcare on QSS, you MUST complete provider authorization in order for GE Healthcare to submit the authorized provider’s data to CMS for PQRS 2014.

  • NOTE: Complete the upgrade and update insurance information as early as possible; measure selection and provider authorization cannot be completed until these steps are performed. QSS Participants are solely responsible for the providers selected for authorization and quality measures chosen for submission to quality reporting programs offered by GE Healthcare.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Patient Education Transition of Service

Notice from GE Healthcare:

We want to ensure you saw the following notice that was communicated via email and posted to the Service Portal on November 21, 2014. Slides and the recording from the referenced webinar are available in the “View Past Webinars” section of the Centricity Practice Solution and Centricity EMR Service Portals. Sincerely, GE Healthcare

Patient Education Transition of Service

Dear Centricity Practice Solution and Centricity EMR customers:

We want to make you aware of an important change to the patient education material we support. As a reminder, the embedded ExitCare handouts we have historically supplied do NOT support your providers for Meaningful Use (MU) 2014. As a result, GE Healthcare has partnered with Truven to provide CareNotes patient education materials to all current Centricity Practice Solution (CPS) and Centricity EMR (CEMR) customers at no additional charge. Theses materials offer numerous benefits:

  • Over 8,400 education documents, covering problems, medications, and allergies.
  • Regular upgrades, maintenance, and support.
  • All documents available in English and Spanish and some in significantly more languages.
  • Support for MU Stage 2 Core Measure 13 (Patient-Specific Education) when accessed via the InfoButton from CPS 12 and CEMR 9.8.

For an additional cost you may also subscribe to provider referential information that supports MU Stage 2 Core Measure 6 (Clinical Decision Support) when accessed via the InfoButton.

 

  • If you have upgraded to CPS 12 or CEMR 9.8: Follow the instructions in the InfoButton Statement and Survey letter sent in April to configure your system for access to patient education via the InfoButton.
  • If you have NOT upgraded to CPS 12 or CEMR 9.8 – OR if you also want online access:You can still access the Truven patient education. Follow these Instructions for Online Access to Truven Patient Education to add a shortcut to your desktop. PLEASE NOTE: Online access will NOT count toward MU 2014.

To make this transition even easier, we will walk you through these instructions step by step in the following informational webinar.

Activating and Accessing Truven CareNotes Patient Education DATE: December 5, 2014 TIME: 10:30-11:00AM PST (1:30-2:00PM EST)

Should you wish to continue using ExitCare patient education after the embedded handouts expire, you may contract with Elsevier directly via email or by phone at 800-694-6669 ext 1, for other access options, such as online access, for an additional fee. PLEASE NOTE: Online access will NOT count toward MU 2014.

We expect the Truven CareNotes patient education content to satisfy a broader range of your patient education needs and more easily keep your educational materials current. If you have any questions about this transition, contact Centricity Suport Services at 1-888-436-8491.

Sincerely,

Peter Kinhan, Vice President & General Manger, Ambulatory Practice Solutions, GE Healthcare IT

CQR Notice: DOWNTIME & New Instructional Resource

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR) and introduce a new instructional resource, Monitoring Meaningful Use Data Flow.

The upcoming downtime is designed to implement a number of performance enhancements, including enabling practices to export multiple providers’ performance data to a single spreadsheet file. We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals on Monday January 26th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 24th, and we expect the system to be available for full use by the evening of Saturday, January 24th:

o   The CQR Dashboard will be unavailable early Saturday morning through that afternoon.

o   CQR ingestion processes will be suspended briefly for some customers during that time.

  • For this maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR application.  However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “Inbox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

In addition, we recommend you review the new instructional resource, Monitoring Meaningful Use Data Flow, which describes how to monitor for successful flow of data to CQR on an ongoing basis and how to troubleshoot errors. It is now available to CPS and CEMR users on the Service Portal.

If you have any questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

CQR Notice: Tues January 20th – EMERGENCY MAINTENANCE PARTIAL DOWNTIME

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important emergency partial downtime notice for Clinical Quality Reporting (CQR) beginning on Tuesday January 20th, 9:00PM PST. The downtime is required to address delays some customers are experiencing in generating results. We currently expect the system to be available for full use by midnight.

During the current downtime we will to continue to receive documents into CQR from your QIE engine. Only the CQR Dashboard Service will be unavailable for use during the downtime.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

-Tim Donnelly, Cloud Services Leader

Join us CHUG at Centricity LIVE

More reasons than ever to attend CHUG at Centricity LIVE

With over 40 education sessions, product roadmap presentations, panel discussions and hands-on training, CHUG at Centricity LIVE is a premier learning conference to help YOU optimize your investment in GE Healthcare and network with other users like you!

Valuable Content

  •  Dedicated education tracks for Financial Management, Care Delivery Management, Population Health Management and Technology.
  • Customer presenters.
  • CEU credits available.
  • NEW THIS YEAR: The Centricity Technology track, designed with input from the GE Software Center of Excellence in San Ramon California.

Multiple Choices

CHUG at Centricity LIVE offers a full spectrum of learning options to suit your knowledge needs.

  • Product Roadmap sessions: Get a glimpse of what’s ahead for future releases.
  • Panel Discussions: Share and exchange best practices with industry and GE Healthcare experts.
  • Partner/Sponsor sessions: Get answers in deep-dives on complementary solutions.
  • Product Exploration sessions: Learn more about your existing solutions and discover new ways to boost their productivity — and their value.
  • Best Practice Case Studies: Hear how other organizations use their GE Healthcare solutions to tackle the challenges you face.
  • The Collaboration Zone: Get insight on new technologies and emerging healthcare trends.
  • Hands-on: Product demos at our ‘Sandbox’.

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

REGISTER TODAY, mark your calendar and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on conference content in the coming months. We look forward to seeing you in Orlando in April!

CQR Notice: DOWNTIME January 10-11

January 7, 2015

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is designed to accelerate turnaround times following some calculation requests, support PQRS-specific reporting and the download of large QRDA III files, and implement a number of other enhancements.

We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service portals on Monday January 12th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 10th, and we expect the system to be available for full use by the morning of Sunday, January 11th.
  • The CQR Dashboard will be unavailable early Saturday morning through that afternoon.
  • CQR ingestion processes will be suspended briefly for some customers druing that time.
  • For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

MU Crystal Reports v1.10.4 now available

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

The Meaningful Use Crystal Reports that support Meaningful Use 2013 criteria have been updated to support Patient Level Detail. The package includes all changes from versions 1.10, 1.10.2, and 1.10.3. It updates all Functional Measures to display Patient Level Details when running the reports in Centricity Practice Solution v12.0 and Centricity EMR v9.8.

We recommend that you run these patient level detail reports and save them for audit purposes. For more details, please reference the release notes for CPS and CEMR that we have posted to the service portal.

As a reminder, these reports are available to support the MU Flexibility rule finalized by CMS August 29, 2014, where some Eligible Professionals (EPs) may qualify to use alternate methods for attesting for Meaningful Use in 2014. Review the recorded webinar and CMS Meaningful Use Flexibility Scenario Tool on the service portal for further details on the available flexibility options.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

Additional Meaningful Use Resources

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

We have recently released additional resources to help you make your final preparations to attest to Meaningful Use.

  • Service Pack 7 is now generally available. This release supports 14 additional Clinical Quality Measures (bringing the total of supported CQMs to 36), it includes PQRS updates to identify Medicare Part B patient visits, and it incorporates the MU Functional Measure changes originally available only through the Meaningful Use Update Patch.
  • We published a revision to the Meaningful Use Workflows Info Sheet that describes new workflows and resolutions to help ensure you capture the appropriate data for calculations.
  • Finally, we released an updated version of the Meaningful Use User Guide for Centricity Practice Solution and Centricity EMR customers that will serve as your comprehensive resource for understanding how the measures are calculated and workflows that support those measures.

We hope you find these resources useful. We are committed to your success and are standing by to support you through your final phases of Meaningful Use 2014 preparation.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

CLINICAL VISIT SUMMARY – Product Information Notice

Message from GE Healthcare:

December 19, 2014

Dear Centricity Customer,

We would like to make you aware of potentially unexpected behavior when attaching a clinical visit summary to a patient’s chart that, if not immediately addressed as instructed below, has the potential in limited cases to inadvertently lead to health information from one patient being available to another patient. Users of Centricity Practice Solution 12.0.x or Centricity EMR 9.8.x should follow the instructions in this letter to determine if you have experienced this issue in the past. We recommend that you upgrade to Service Pack 7 to ensure you avoid the situation in the future.

Clinical Visit Summary Appending Incorrectly SPR 60572: In certain rare circumstances, a clinical visit summary (CVS) generated from within one patient’s open chart will append to another, previously-closed patient chart. This CVS could then be provided to the other patient, whether manually or automatically via secure message.

Recommended Actions We have posted to the service portal a script that can identify the patients’ charts at risk of containing an incorrectly appended CVS. We recommended that you follow the steps in the Release Notes to run the detection script. The Release Notes can be downloaded from the Access Documentation section of the CPS Service Portal or the CEMR Service Portal. We recommend that you examine any at-risk charts identified by the script for incorrectly appended summaries. If any are found, we sugges you

  1. change the incorrect CVS to Filed in Error AND
  2. retract any secure messages that may have delivered the summaries.

Please note: only some of the charts identified by the script will contain an incorrectly appended summary. You will need to run the detection script frequently and manually remediate any issues until you upgrade to a version where the situation is corrected. A fix is available for those on Service Pack 6, and the situation is corrected in Service Pack 7.

Contact Information If you have experienced this issue or have questions, please contact Centricity Support by calling 1-888-436-8491.

Maintaining a high level of quality is our highest priority. If you have any questions, please contact us immediately per the contact information above.

Sincerely,

Peter Kinhan, Vice President and General Manager, Ambulatory Practice Solutions GE Healthcare IT

Join us for CHUG at Centricity LIVE! – Call for Presentations

CHUG at Centricity LIVE April 29 – May 2, 2015 Walt Disney World Dolphin Resort, Orlando, Florida

Your Expertise is NEEDED for CHUG at Centricity LIVE – Lead a Breakout Session…CHUG needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.

There are plenty of speaking opportunities avaiable. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest:

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports? 
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Chose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we WELCOME unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!

https://www.gehealthcare-centricity-live.com/2015/portal/cfp/cfpLogin.ww

In exchange for your participation, we’ll provide you with up to two complimentary registrations – each valued at $640 – per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at CHUG at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact: [email protected] or go ahead and submit a session.

For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

JOIN CHUG AT CENTRICITY LIVE IN ORLANDO – REGISTER TODAY AND SAVE!

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.

REGISTER NOW: https://www.gehealthcare-centricity-live.com/2015/portal/newreg.ww

 

QSS Reminder for PQRS: Step 4 due December 5th

December 5, 2014

Dear Quality Submission Service Participant:

We appreciate your interest in GE Healthcare’s Quality Submission Service (QSS) program for PQRS. Please take a moment to review the details about important next steps in the Step By Step guide  (updated December 4th). We have adjusted the timeframes to allow you more time to complete your upgrade to Service Pack 7. New timelines are outlined below and are reflected in the updated guide which is available on the Service Portal.

Step 4: Due December 5th

Contract for QSS – Sign & submit the GE change order (quotation) for QSS.

Step 5: Due December 31st

Implement CQR & Plan Upgrade -

  • Implement Clincial Quality Reporting (CQR) NOTE: If you have not yet contracted for this, please: email sales  immediately. If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your CQR installation.
  • Plan your upgrade to Centricity Practice Solution 12.0.7 or Centricity EMR 9.8.7 or higher. NOTE: Service Pack 7 is anticipated to be available in early/mid December. If you are in need of our service pack upgrade assistance, and if you have not yet contracted for this, please email sales . If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your upgrade.

Step 6: Due January 31st

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to CPS 12.0.7 or CEMR 9.8.7 or higher (once available).
  • Update insurance information.
  • Authorize submission of provider measures in CQR. NOTE: Complete the upgrade and update insurance information as early as possible; measure and provider authorization cannot be completed until those steps are performed.

As a part of step 6, you MUST update insurance information so the patient visits will be recognized for the PQRS program. Please review the PQRS insurance update instructions that we have posted to the Service Portal and join us for an informational webinar to learn how to complete this step.

Informational webinar: Capturing PQRS insurance

Date: December 12, 2014              Time: 10:30AM-11:00AM PST     1:30PM-2:00PM EST            Webinar Registration Link

If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).

Thank you, GE Healthcare

CQR Notice: DOWNTIME December 5th-8th

December 3, 2014

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is necessary to support the continually growing volumes of data and calculation requests. The update also provides support for additional Meaningful Use workflows and makes some changes to the clinical quality measures displayed on your dashboard. Please refer to the release notes that we expect to post to the CQR section of the Centricity™ Practice Solution (CPS) Centricity EMR (CEMR) and Service Portals on Monday, December 8

Please be aware of the following:

  • We will bring CQR down for two short periods starting the evening of December 5th, and we expect the system to be available for full use by the evening of December 8th.
  • The CQR Dashboard will be unavailable Friday evening through Saturday morning.
  • CQR ingestion processes will be suspended briefly for some customers on Monday beginning at 9:00 AM PST.
  • We will be reaching out to some of you prior to the downtime to make configuration changes to your system. A project manager will contact you by Friday, if this is required for your system.
  •  For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application.  Instructions for performing this task will be posted to the Service Portal on Monday.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

Optimizing Your Centricity Webinar Series from GE Healthcare

Optimizing Your Centricity Solution webinar series is to begin the week of December 1st.

“Your Centricity Education team is pleased to announce the upcoming launch of a new educational series, Optimizing Your Centricity Solutiongeared toward enhancing your experience with your Centricity Practice Solution and Centricity EMR products. This educational series will highlight the native functionality of your products, providing you and your organization’s users with tips to enhance your productivity and efficiency and streamline Practice Management and EMR workflows. ”

To Register for this series or  for more information click here

GE Healthcare Customer State of the Union Address

A message from GE Healthcare:

Customer State of the Union Address

Dear Centricity™ Practice Solution and Centricity EMR customers:
Jon Zimmerman, VP & GM of Clinical Business Solutions, and Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invite you to attend our next Customer State of the Union webinar on Thursday, November 13, 2014.
We’ll provide an update on Centricity Practice Solution and Centricity EMR service packs and releases, discuss important information on Meaningful Use workflows and calculations, and provide an update on Clinical Quality Reporting. Our panel of experts will also be available to address your questions.

Customer State of the Union
DATE: November 13, 2014
TIME: 11:30AM-12:30PM PST | 2:30-3:30PM EST
Webinar Registration Link

Registration will be required to join the event. We will use a different system for this next meeting, so we encourage you to register and perform the recommended system tests in advance. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.
Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

African Travel Screening Protocol Kit for CPS & CEMR

GE Healthcare, in response to urgent Ebola-related recommendations by the Centers for Disease Control (CDC), has published a clinical kit containing editable notifications, alerts, and clinical guidance for use with Centricity Practice Solutions software versions 11 and higher and Centricity Electronic Medical Record Software versions 9.5 and higher. This kit enables you to incorporate Ebola screening questions and clinical guidance within the Electronic Health Record.

CCC Core package is not required to leverage this content.

Log into GE Healthcare’s Portal to download the link, User Guide and Release Notes.

For CPS: https://engage.gehealthcare.com/community/en/cps/clinical-content

For CEMR: https://engage.gehealthcare.com/community/en/emr/clinical-content

CHUG at Centricity Live

October 14, 2014

Dear CHUG Members:

Based on your feedback and working diligently with GE staff….the CHUG Board and Jon Zimmerman, VP & GM of Clinical Business Solutions are pleased to announce that CHUG will be joining GE’s Centricity LIVE conference in the Spring of 2015 April 30th – May 2nd in Orlando, Florida!

This combined event will give members a unique opportunity to expand education and training for products across the entire Centricity Solutions portfolio while maintaining CHUG’s mission as an independent USER DRIVEN conference, designed and organized by users.

CHUG at Centricity LIVE will continue to provide you with dedicated tracks on EMR and PM with a focus on solving common issues, optimizing systems, preparing you for federally mandated requirements and networking.

Admission to CHUG at Centricity LIVE is flexible and allows attendees to decide what works best for their time constraints and budget.

CHUG will continue to encourage users to deliver relevant and timely presentations. Please consider submitting a presentation for review and approval.

In addition, CHUG will continue to meet independently in the Fall.

The location for Fall 2015 is not yet confirmed but notification will be sent out once plans are finalized.

Thank you for your continued support, if you have any questions or concerns please email us at [email protected]. We hope to see all of you in Orlando in the Spring!

Respectfully,

The CHUG Board of Directors

 

Enhancement Requests: Let Your Voice Be Heard

Oh the day when the spell check from the preview screen works, or how about hosted claims checking on the EMR side to help with correct coding?.

We all have enhancement requests to the products we use. Our forums page has a section to discuss feature requests, but did you know that the GE Portal has a place to submit your suggestions? Once submitted, those requests are processed by the GE Development Team and may someday become a reality!

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