1. Establish backups for people who are in training to maintain productivity, temporary staff, or a colleague who is cross-trained in the user’s work. It is difficult to focus on training when you know your work is piling up!
2. Utilize multiple training tools, because everyone learns differently supplement classroom training with computer-based training (CBT), web training, workbooks, etc.
3. Trainers LOVE lists of questions! Make the most out of the time spent training, have participants do some pre-work before class, so that they come to class with questions. Also, have the administrative tasks taken care of prior to training (logins, passwords, etc.)
4. Customize the training for each level. Since users are most likely at various levels of competency, put “like” users (beginners, intermediate, advanced) together, in separate trainings.
5. Offer a variety of training times to adapt to users’ varying schedules. Have a trainer available for “walk-ins.” Provide self-learning tools, such as web-based training exercises, that people can do on their own.
6. Start with a high-level demo so that participants know what they are going to learn and why they need to learn it.
7. Don’t forget post-training! Set up additional classes three to six months after training has finished. Once people learn the basics they are ready for the “bells and whistles” that will improve their productivity. This second round of training is key to users really optimizing their use of the system vs. just “getting by.”
8. Don’t forget the help desk! To ensure that training’s impact is sustained and enhanced, make sure that your organization’s help desk staff is not only knowledgeable, but also familiar with users’ workflows.