IMPORTANT PRODUCT NOTICE: Rx Refill Patient Matching Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We strive to automate routine tasks to alleviate the manual administrative effort required to manage patients. With that goal in mind, we created logic in Centricity Practice Solution (CPS) and Centricity EMR (CEMR) to reduce the number of unmatched patients requiring manual reconciliation when processing electronic refill requests. We are sending this notice to inform you of an issue recently discovered with the patient matching algorithm used when processing electronic prescription refill requests. This issue was introduced during the CPS 12.2 and CEMR 9.10 release and all subsequent releases.

If your organization manages multiple patient charts for a single patient across multiple Locations of Care, then this issue may affect your organization. If your organization does not manage multiple patient charts for a single patient across multiple Locations of Care, this will not affect your organization.